Refund policy

We have a 30-day return policy, which means you have 30 days after delivery of the last item in your order to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

To start a return, sign in to your customer account and submit a return request, or contact us through the Contact page. If your return is accepted, we will provide instructions and the return address. Items sent back without first requesting a return will not be accepted.

 

Return shipping

 

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We do not charge a restocking fee.

 

Cancellations

 

You may request to cancel an order until the order has been fulfilled. After fulfillment, the return policy applies.

 

Damages and issues

 

Inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Include clear photos of the item and packaging.

 

Exceptions and non-returnable items

 

Custom, personalized, and made-to-order products may not be returnable unless they arrive damaged, defective, or incorrect, subject to applicable law. Sale items and gift cards are not returnable. Contact us if you have questions about a specific item.

 

Exchanges

 

The fastest way to receive a different item is to return the item you have after approval and place a separate order.

 

European Union cooling-off period

 

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without justification, subject to applicable law. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

 

Refunds

 

We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us through the Contact page.